Although we hope you love your order, we understand that there may be times when you need to return items. To do so, simply follow the instructions below:
- Please email firstname.lastname@example.org.
- Include your Order Number (can be found in your order confirmation email), items you wish to return and information on why you would like to return or exchange.
- We will endeavour to respond to your email within 1 business day and provide you with a returns summary and a returns form to include on the package with the return address. Please include your original picking slip with your returning items. We suggest using a trackable service when you send your items back to us.
- When we receive the items back, we will do a quality check and then process the return, exchange or credit. Please allow 5-10 business days for this process to be completed, once it arrives back to our fulfilment centre.
- You will receive an email notification of the status of your refund, exchange or credit when it is finalised.
Please note that any items refunded will be returned to the original payment method used for your purchase. If you have opted for an exchange, we will send out the alternative size to the agreed address.