Privacy policy
LITTLE NOA PRIVACY POLICY
Your privacy is important to us. Our Privacy Policy as outlined here will cover how we collect and/or manage your personal information. It applies to Little Noa and to any contractors engaged by us. It also applies to your use of this website and your interactions with us as a customer, subscriber or visitor to the site.
Other sites (including those to which littlenoa.com.au links and third party sites or services with which www.littlenoa.com.au is connected) may have their own privacy policies and practices, which we do not control.
We may update our Terms of Use and this Privacy Policy from time to time without notice to you. All updates will be published on our website.
TYPES OF PERSONAL INFORMATION WE MAY COLLECT
The types of personal information we collect from you will depend on your interaction with us and the products, services and benefits we provide to you. Information is generated whenever a page is accessed on our website. We record specific information, such as the time, date and specific page accessed. We collect such information for statistical and maintenance purposes so that we can evaluate and improve our website performance, and our service to you.
The information we collect when you make a purchase or attempt to make a purchase through our site; Your name, billing address, shipping address, payment information including credit card numbers, your mobile phone number and email address which is all stored securely. See below section for full security information.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We collect Device Information using the following technologies:
Some parts of our website use "cookies". A cookie is a small text file that is placed on your computer's hard-drive by a web page server. Cookies store information about your use of our website, and thus enable us to identify new or return visitors, and provide additional benefits to you, such as retaining products that were added to the cart last time you visited. Most web browsers are set to accept cookies, but this function can be disabled if you wish. Please be aware however, that if you choose to do this, some functions of our website will not be available to you. If you continue to browse on our website, you accept the use of cookies.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
WHY WE COLLECT THIS INFORMATION
We collect this information to provide a range of products, services and benefits to better suit your individual needs. We also collect personal information to help us in identifying ways we can serve you in a more effective and relevant manner. In some instances your personal information may be used by us to target e-commerce promotions. In addition, it may be used to assist us in improving our website and/or the services we provide to littlenoa.com.au users.
When you register as a user on littlenoa.com.au we may also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function located within the electronic marketing material, or you can email us hello@littlenoa.com.au
HOW WE COLLECT THIS INFORMATION
We collect personal information from you if you create an online account, subscribe to our e-newsletter, purchase from our website as a guest, or when you have other interaction with us. We may collect and update personal information over the phone, over the internet, via email or social media or when you write to us or participate in a marketing campaign.
PROTECTION AND STORAGE OF PERSONAL INFORMATION
We strive to maintain the reliability, accuracy and completeness of Personal Data in our databases and to protect the privacy and security of our databases. Our site is secured and every transaction is encrypted during transmission. It is powered by Shopify and is certified Level 1 PCI DSS compliant, (PCI DSS) is a security standard for organizations that handle credit and debit card information.
The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.
HOW DO WE USE USE PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns)
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@littlenoa.com.au.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site to be delivered within Australia), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
ACCESS YOUR PERSONAL INFORMATION
We will take all reasonable steps to ensure that the personal information we collect is accurate and up-to-date. However, if you move address, change your phone number or email address, please be sure to update your account on our website to ensure your orders are processed correctly. Alternatively, you may direct to update your details for you at hello@littlenoa.com.au.
At your request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. There may be a fee involved, in which case we will inform you prior to providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage your personal information.
If you have any questions regarding this privacy statement or you wish to make a complaint, please contact us:
Company address: Little Noa Pty Ltd
ABN: 62 641 297 369
Contact email address: hello@littlenoa.com.au
Phone: 1300 942 223