Support

Oh no! If your order does not arrive by the due date and you need help, please contact us and we will lodge an enquiry with Australia Post to ensure delivery occurs as soon as possible. If your order has gone missing, please email us at hello@littlenoa.com.au and we will do our best to help resolve this with you. Please note, that due to insurance limitations, if your parcel is deemed lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order.

We know that sometimes mistakes can happen during the ordering process. If this happens, please contact Customer care asap either by phone 1300 942 223 or email hello@littlenoa.com.au to discuss any changes to your order. We will do our best to accommodate your amendment, but please be mindful that as our warehouse starts processing orders immediately, it may not be possible to make changes, or cancel orders. Please also be careful when entering your delivery address. If the order is dispatched to an incorrect address, we are not obligated to re-send the order at our expense.

We have partnered with Australia Post for our deliveries within Australia and all deliveries are sent on a tracked service. You will be able to track your order once it leaves our fulfilment centre and is on its way to you. You can follow the link in the delivery notification email we sent you to keep up to date. You can also track your order here: https://auspost.com.au/mypost/track/#/search

If you wish to have a contactless delivery, then we recommend you use Australia Post Parcel Locker service. Please visit their site to find out more Parcel Locker Aus Post. On completion of signing up for this service, you can enter the parcel locker address in the shipping address section as outlined by Australia Post. We do accept delivered within Australia to a PO Box, please enter your details in the shipping address.