We are sure you will love our Little Noa products but if you need a different size, or would like to exchange it for a different style, we will gladly accept an exchange for a full priced item or a promotional item subject to the following conditions:
- Item(s) are returned within 14 days of purchase.
- Item(s) are returned in original condition, unworn, unaltered, unwashed and with their tags attached.
- The product is in a re-saleable condition.
- Final clearance item(s) are not eligible for an exchange, refund, or credit.
- Postage costs are non-refundable
If you used PayPal to pay for your order, we are really sorry to say that we’re unable to offer an exchange. Please return your item(s) for a refund and place a new order.
We are happy for you to return your item(s) for an exchange but unfortunately we are unable to cover the shipping and handling charges.
We recommend sending via a trackable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. If the package does not reach us safely, unfortunately we will not be able to complete the exchange.
Any price difference will be refunded back to the original payment method, or charged according to the instructions you have given us.
Sorry, but we're unable to offer exchanges on orders paid for via PayPal. Please return your item(s) for a refund and place a new order.
If you have received a gift from Little Noa that doesn't make you happy, please contact us via email firstname.lastname@example.org and we will discuss options for exchanging the item. The exchange criteria will need to be met as outlined in our returns section above. Please note that we will need to keep the ‘gift giver’ informed.
Although we hope you love your order, we understand that there may be times when you need to return items. To do so, simply follow the instructions below:
- Please email email@example.com.
- Include your Order Number (can be found in your order confirmation email), items you wish to return and information on why you would like to return or exchange.
- We will endeavour to respond to your email within 1 business day and provide you with a returns summary and a returns form to include on the package with the return address. Please include your original picking slip with your returning items. We suggest using a trackable service when you send your items back to us.
- When we receive the items back, we will do a quality check and then process the return, exchange or credit. Please allow 5-10 business days for this process to be completed, once it arrives back to our fulfilment centre.
- You will receive an email notification of the status of your refund, exchange or credit when it is finalised.
Please note that any items refunded will be returned to the original payment method used for your purchase. If you have opted for an exchange, we will send out the alternative size to the agreed address.